Graduates of a drug treatment and recovery program are getting a leg up on job options with specialized customer service training from Luther Auto’s Dan Bradley.
A six-week elective course taught at the Teen Challenge Leadership Training Institute by the corporate trainer is part of the aftercare program at Minnesota Adult & Teen Challenge in south Minneapolis.
Program director Randy Schmidt said the course helps people to set themselves apart. “We’ve heard from employers that this is what they want to see, to bring people on, but make sure they can train them,” he said. “It gives them something to put on their resume, a talking point.”
Bradley’s humor keeps the class engaged as he stresses core concepts like personality styles, a person’s speaking pace, and, above all, a willingness to assist others.
“We are wired to feel good about helping other people,” said Bradley. “If it’s all about me, there’s nothing left for them.”
Students respond with their own experiences and knowledge as Bradley provides encouragement and a skills base to build on.
The trainer’s connections run deep within the group and the area, as he too came from similar circumstances. That happened more than 30 years ago, in the very neighborhood where the class is given. “When I come around here, it’s surreal. How can I possibly be here doing this when I was out there doing that?”
The faith-based organization served close to 3,000 people in 2015, and is the largest Teen Challenge program in the nation, Schmidt explained. Students in the class live at Hope Community in south Minneapolis.