The Luther Automotive Group

Big Fargo upgrade for Collision & Glass

A Luther Collision and Glass shop that’s running a customer satisfaction rating of 99.9 percent is taking a big leap forward with a complete shop remodeling that’s expected to raise output by 25 to 30 percent.

Pleasing customers has long been a priority at Luther’s Fargo operation, which remodeled its waiting area and offices two years ago.luther-coll-fargo-web

The structure, near Luther Family Ford and Luther Family Buick GMC, was built in 1993 and has had numerous updates since. New equipment needs and a drive for more efficient traffic flow for the shop’s paint booths prompted the complete rework of the technicians’ area.

Manager Bob Langlie said this is a once every 20-year project that had to be done right. The shop called on out of town consultants to determine the most efficient layout. The work flow will be much smoother, he explained. The increase in work output is dependent upon additions to painting production, Langlie estimates. Past paint and body work operations were in multiple locations within the shop, but the new arrangement establishes them in two distinct areas.

Water-based paint is a new feature, and customer cars will now be processed more quickly. Techs will enjoy a body side lift or hoist in every stall.

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