Service advisor Brett Baird always wanted to get into management, said Service Manager John Olson with Luther Westside Volkswagen.
“I enjoyed working with him. He had a good sense of humor,” said Olson. After learning the business for nine years, Baird accepted the service manager position at the just established Luther Brookdale Volkswagen.
The goal in his new position is very similar to the old, providing the best service possible to all customers so they will come back, and tell others, he explains. That’s a big part of how the store will grow, he said.
Baird’s advancement is proof positive of opportunities in the auto business. As a new advisor, he knew little about cars. “Everything I saw, I saw for the first time,” said Baird. “It was a little bit of a trial by fire … a great place to work.”
As one of Baird’s mentors, Olson noticed his ability to help customers. “Some guys come by it naturally, and Brett was one of those guys,” said the 40-year VW veteran.
Olson said dealerships can train for skill, but need people who start with good attitudes. Baird had a good customer following.
“I’ve been really fortunate to work with wonderful people,” said Baird. “And, there are a lot of people who are like family to me.”
The new service manager’s career start at Westside was just two weeks before it moved to its large, modern facility with 42 shop bays. History is also being made at the new Brooklyn Boulevard store with a new group of coworkers. “I envision working with the same people (at Brookdale) in five years, and saying ‘Remember where we were then?’ We were there from the beginning. It’s neat.”
Baird’s valuable experience is being put to even greater use. “If I can be half of what John Olson was, I can be happy with that. He is a great manager,” Baird said.