The Luther Automotive Group

Family Ford service employees make impact

Advisor chosen for national board, area students to nationals, top Luther tire seller

As North Dakota’s economy continues strong, Fargo Family Ford is also receiving some attention, thanks to two star service advisors and involvement with competition winning high school students who aspire to be automotive technicians.

Family Ford service advisor Steven Fischer is bringing the store one step closer to Ford decision makers at the top. Recommended by a Ford field service engineer and a Ford area representative, Fischer will represent a wide swath of the

Luther Family Ford service advisor Steven Fischer goes nationwide on the National Service Advisor Panel for Ford Motor Company.

Upper Midwest on Ford’s National Service Advisor Panel.

Monthly conference calls and two near-weeklong trips to Dearborn, Mich. give him a voice at the top to help service advisors nationwide. The group of 21 share knowledge and best practices in servicing customers and maintaining Ford products. “The people out there are amazing,” said Fischer. “They put together the panel to make the service advisor job flow better.

Family Ford is no stranger to these panels, as fellow technician Mike Jeanotte has also served in a similar national role.

Service Manager Brad Jordet said the store supports Ford programs, and that national panel involvement benefits Fargo operations. “I think it’s a good thing, they come back with some positive energy, and that flows to other people in the

Moorhead High School students Ken Bye, left, and Zach Day placed first for Minnesota in the Ford/AAA Student Auto Skills Competition in Fargo, and will join winning students from that city at the national competition in Michigan. Family Ford Service Manager Brad Jordet and Assistant Lonnie Hager helped with the competition.store who get to hear firsthand what they’ve seen,” he said. And, Fargo service issues are heard in Dearborn.

Family Ford’s expertise also reaches outward to area students in the state level Ford/AAA Student Auto Skills Competition in Fargo. The service department often hosts area high school and college students, and high schools in Moorhead and Fargo have won and are moving on to nationals at Dearborn, Mich. Family Ford in Fargo was also the venue for event registration and a dinner for competitors.

At the event, Ford Fusion models were sabotaged with eight problems at Fargo’s fairgrounds. With media coverage, Service Manager Brad Jordet said the program gets students excited about becoming a technician. Some go on to earn scholarships and some could one day work at the store.

Family Ford’s service department saw added recognition when service advisor Terry Burner used two major tire promotions to outsell every other advisor in the Luther Group during April. “It was a very good promotion,” said Burner, who noted that his store has a history of strength in tire sales.

Terry Burner, Luther Family Ford

Family Ford service advisor Terry Burner, above, won an iPad after he topped all others at Luther in tire sales for April.

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